Shipping and Return Policy

Shipping and Return Policy

Shipping Policy

We at https://malehsehnah.ae/ are committed to providing reliable and fast shipping services to our customers. Please read our shipping policy for details:

1. Shipping Options

• Within the United Arab Emirates :
  We offer fast local shipping within the UAE, and orders are usually delivered within [2-5 business days].

• International Shipping :
  We provide shipping to other countries, delivery time depends on geographical location, usually between [7-14 business days].

2. Shipping fees

• Shipping charges depend on the total weight of the order and the delivery location.
• Shipping charges will be displayed during the order checkout process before payment is completed.

3. Track orders

• Once your order has shipped, we will send you a tracking number that you can use to track the status of your shipment online.
• If you do not receive your order within the expected time, please contact us for assistance.

4. Shipping problems

• If there are any unexpected delays or shipping issues, we will contact you immediately to inform you.
• If the product is damaged during shipping, please notify us within [48 hours] of receiving the order.

Return Policy

We strive to ensure our customers' satisfaction. If you are not satisfied with the product you received, please review our return policy below:

1. Eligibility for Refund

• Products can be returned within [7-14 days] from the date of receipt.
• Products must be unused, in their original condition, with all accessories and packaging.

2. Products not eligible for return

• Custom or made to order products.
• Products damaged due to misuse.
• Food or perishable products.

3. Recovery steps

• To submit a refund request, please contact us via the email or phone number listed below.
• We will review the request and provide instructions for returning the product.

4. Return fees

• The customer bears the shipping fees when returning the product, unless the product is damaged or wrong.

5. Refunds

• Once we receive the returned item and verify its condition, the refund will be issued to the original payment method within [7-10 business days].
• The time period may vary depending on the policy of the bank or payment service provider.

Contact us

For any inquiries regarding shipping or returns, you can contact us through:

• Email : info@malehsehnah.ae​
• Phone : +971503471188
• Al-Naqbi for salt and skin
  Official company licensed by Sharjah Municipality, Khorfakkan branch
  License No.: 735263
  Registration number: 168985